PROS
+ Great idea
+ ok gameplay (at first)

CONS
- there is NO saving mid-duty and the game has a tendency to crash, so good luck playing duties over and over just to lose progress
- missing basic features, standard for this genre of game (I dont even want to write "QoL features" because of how basic those missing/screwed up featured are, like game-speed keybinds)
- horrible UI (all UI - menu and ingame, its buggy, overlapping UI elements are obscuring each other which makes it cluttered and confusing while playing, like paths being all in 1 color, squad icons overlaping, multiple cases being spawned on the same spot making the "behind" one impossible to click on or send units to it)
- not enough content, after 1 finished game, you have seen it all
- extreame repetition, after 1 game it becomes predictable and boring
- too dependant on steam workshop aka developer too lazy to add content so players have do it themselves
- there are no variation to the individual 911 calls, so after seeing them for the first 1-2 times, they become more of annoiance than anything else, with clear right/wrong choices to the point that you dont even have to read what the caller says